Project Details

AI Development

AI-Powered Messaging App

An enterprise chat and messaging application featuring built-in generative AI customer-service bots, automated companion responders, and semantic message filtering.

The Challenge

Customer service departments faced long resolution queues, spending thousands of developer hours responding to basic FAQs instead of complex inquiries.

The Solution

We engineered a branded messaging backend utilizing Node.js and WebSocket channels. We integrated OpenAI and Gemini models alongside pgvector databases to execute real-time RAG (Retrieval-Augmented Generation) responses to customer queries.

Real-time WebSocket chat gateways

OpenAI & Gemini API integrations

RAG-driven automated bot engines

The Impact

Support queue tickets resolved automatically by 65%, with typical customer waiting times dropping from 4 hours down to under 5 seconds.

5.0

The Best Decision Ever!

"Working with the Amit Digital Lab team has transformed our daily workflow operations. The app design is clean, fast, and highly intuitive for our target audience."